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Flexible Support Options

Comprehensive Maintenance and Support Offering

NOVELSAT Service Packages provide you with the services you need to keep your network running smoothly. NOVELSAT offers three tiers of support: Factory, Silver and Gold. Choose the option that works best for your organization and speed access to the resources and support you need.

support packages

 
Gold
Silver
Factory
Coverage Hours
24*7
Monday – Friday
Business Hours
Monday – Friday
Business Hours
Response Time
Up to 4 Business Hours
Up to 1 Business Day
Up to 3 Business Days
Discounted Features Upgrade
15% Discount on Any Feature Upgrade
10% Discount on Any Feature Upgrade
N/A
Configuration Support
Included
Included
Not Included
New Software Releases
Included
Included
Not Included
RMA Plan
Advanced RMA
RMA Plan
Warranty

END-TO-END SUPPORT

  • Support Center

  • System Updates

  • Life Span Extension

  • Advanced Replacement

Related Resources

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    for more valuable information

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