Flexible Support Options
Comprehensive Maintenance and Support Offering
NOVELSAT Service Packages provide you with the services you need to keep your network running smoothly. NOVELSAT offers three tiers of support: Factory, Silver and Gold. Choose the option that works best for your organization and speed access to the resources and support you need.
support packages
Gold
Silver
Factory
Coverage Hours
24*7
Monday – Friday
Business Hours
Business Hours
Monday – Friday
Business Hours
Business Hours
Response Time
Up to 4 Business Hours
Up to 1 Business Day
Up to 3 Business Days
Discounted Features Upgrade
15% Discount on Any Feature Upgrade
10% Discount on Any Feature Upgrade
N/A
Configuration Support
Included
Included
Not Included
New Software Releases
Included
Included
Not Included
RMA Plan
Advanced RMA
RMA Plan
Warranty
END-TO-END SUPPORT
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Support Center
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System Updates
-
Life Span Extension
-
Advanced Replacement
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