Support Hotline
Zurich, Switzerland: +41.435.081.067
Or via our support email at: support@novelsat.com
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What is the default management IP address?
What are the default user name and password?
What are the default Serial port settings?
What are the default SNMP community names?
How long does it take the modem to complete boot?
Why are parameters not saved when entered in the WEB GUI?
Why was the configuration not saved after reboot?
I forgot my password. How can I reset it?
I forgot the front panel lock password. How can I reset it?
I cannot establish a connection. What does it mean when the Rx LED is blinking?
In the Monitor screen, why is the channel status “Unlocked” and no data is being transmitted?
What information can I deduce from FER (Frame Error Rate)?
Zurich, Switzerland: +41.435.081.067
Or via our support email at: support@novelsat.com
Contact us at: info@novelsat.com
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support@novelsat.com
User name: admin, Password: novelsat
System config->serial port:
Baud Rate :115200
Parity: None
Data Bits:8
Stop Bit: 1
Read-Only Community Name: public, Write-Only Community Name: private
Because the user did not press the Enter key.
Because the user did not press the Save key before reboot.
In case you forget the web/telnet admin password, the password can be reset on the front panel, under the system > general > reset-password menu.
The password can be disabled/replaced via the web GUI under system > general >front panel lock.
It means that the modems is RF synced, however there is no data on the channel.
No data/traffic on the channel. Once data starts transmitting, the channel will change to “Lock” status and data will be transmitted. If the RF channel is locked, but there is no data transmitted over the satellite link, the remote receiver monitor will show that the carrier is locked but the channel status is “Unlocked” (ver 4.0 and below) or “No data” (ver 4.5 and up). On the front panel, the Rx LED will blink. The moment data starts transmitting (above 150kbps) the channel status will change to “Locked” and the front panel Rx LED will be steady green.
FER (Frame Error Rate) indicates that there are errors on the RF link. The amount of accepted FER is related to the tolerance for error of the application (Web browsing, video, E3, etc.). Normally, FER should be kept as low as possible. An increase in FER means that corrective measures should be applied on the link (change power/MODCOD/FEC, check for external RF interference, etc.).
Attenuation in the satellite link caused by conditions such as weather.