Support Hotline
Zurich, Switzerland: +41.435.081.067
Or via our support email at: support@novelsat.com
The following are the most frequently asked pre-sale questions that are addressed to NovelSat Support. If you do not find the answer here to your question, please contact a NovelSat representative.
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What is the default management IP address?
What are the default user name and password?
What are the default Serial port settings?
What are the default SNMP community names?
How long does it take the modem to complete boot?
Why are parameters not saved when entered in the WEB GUI?
Why was the configuration not saved after reboot?
I forgot my password. How can I reset it?
I forgot the front panel lock password. How can I reset it?
I cannot establish a connection. What does it mean when the Rx LED is blinking?
In the Monitor screen, why is the channel status “Unlocked” and no data is being transmitted?
What information can I deduce from FER (Frame Error Rate)?
Information Request
Contact us at: info@novelsat.com
NovelSat USA
1751 Pinnacle Dr.
Suite 600
McLean, VA 22102
support@novelsat.com
FAQ Answers
What is the default management IP address?
What are the default user name and password?
User name: admin, Password: novelsat
What are the default Serial port settings?
System config->serial port:
Baud Rate :115200
Parity: None
Data Bits:8
Stop Bit: 1
What are the default SNMP community names?
Read-Only Community Name: public, Write-Only Community Name: private
How long does it take the modem to complete boot?
Why are parameters not saved when entered in the WEB GUI?
Because the user did not press the Enter key.
Why was the configuration not saved after reboot?
Because the user did not press the Save key before reboot.
I forgot my password. How can I reset it?
In case you forget the web/telnet admin password, the password can be reset on the front panel, under the system > general > reset-password menu.
I forgot the front panel lock password. How can I reset it?
The password can be disabled/replaced via the web GUI under system > general >front panel lock.
I cannot establish a connection. What does it mean when the Rx LED is blinking?
It means that the modems is RF synced, however there is no data on the channel.
In the Monitor screen, why is the channel status “Unlocked” and no data is being transmitted?
No data/traffic on the channel. Once data starts transmitting, the channel will change to “Lock” status and data will be transmitted. If the RF channel is locked, but there is no data transmitted over the satellite link, the remote receiver monitor will show that the carrier is locked but the channel status is “Unlocked” (ver 4.0 and below) or “No data” (ver 4.5 and up). On the front panel, the Rx LED will blink. The moment data starts transmitting (above 150kbps) the channel status will change to “Locked” and the front panel Rx LED will be steady green.
What information I can deduce from FER (Frame Error Rate)?
FER (Frame Error Rate) indicates that there are errors on the RF link. The amount of accepted FER is related to the tolerance for error of the application (Web browsing, video, E3, etc.). Normally, FER should be kept as low as possible. An increase in FER means that corrective measures should be applied on the link (change power/MODCOD/FEC, check for external RF interference, etc.).
What can cause “FER”?
Attenuation in the satellite link caused by conditions such as weather.