NovelSat simplifies its global customer support program, offering 24/7 service and other premium options.
Ra’anana, Israel, February 09, 2016 – NovelSat, a world leader in satellite transmission technology, has announced the availability of a new, streamlined customer support program. The program offers NovelSat customers a 3-tiered set of support packages – Standard, Silver and Gold – which include options such as 24/7 support, immediate response, free software updates, upgraded RMA plans and annual system-wide auditing.
In addition, Gold customers are now eligible for free upgrade paths to NovelSat NS4, the new satellite waveform that NovelSat will be releasing shortly. NovelSat NS4 comes with a list of advanced transmission features that boost bandwidth efficiency by up to 45% compared with DVB-S2.
The new NovelSat support program was designed to help speed up acquisition decisions and response times on support calls for global customers. Customers subscribed at all levels will continue to receive the same high level of support. Now, same day support is also available 24/7 for Gold customers on 6 continents to ensure optimal uptime for their critical satellite communication systems.
“In the satellite communications industry, selecting NovelSat technology solutions is already an easy decision,” said Benny Glazer, NovelSat VP Corporate Sales. “By simplifying the customer support plan, we’ve made it even easier for our customers.”
In addition to live demonstrations of NovelSat solutions, NovelSat management will offer details about the new customer support program at their booth (#100) at Satellite 2016 in March.